Terms of service

General Terms & Conditions

1. ABOUT THESE TERMS 

1.1. These Terms and Conditions ("Terms") govern your use of the Breggz website (www.breggz.com) and any purchase of products or services through our online store. By accessing this website or placing an order, you agree to be bound by these Terms. 

1.2. Breggz is operated by Breggz Hearables B.V., a company registered in the Netherlands (KvK number: 83777903), with its registered office at Keizersgracht 165, 1016 DP Amsterdam, the Netherlands.  

1.4. Contact details: 

      • Email: support@breggz.com 
      • Post: Breggz Hearables B.V., Keizersgracht 165, 1016 DP Amsterdam, the Netherlands 

1.5. These Terms apply to all customers worldwide, including those in the European Economic Area (EEA), the United Kingdom, the United States, and all other jurisdictions from which our products may be purchased. 

 

2. DEFINITIONS 

2.1. In these Terms: 

      • "Breggz," "we," "us," "our" refers to Breggz HearablesB.V. 
      • "You," "your," "customer" refers to any individual or entity accessing our website or purchasing products. 
      • "Products" refers to all goods available for purchase through the Breggz online store, including all Breggz wireless in-ear headphones and accessories. 
      • "Order" refers to your request to purchase Products from us. 
      • "Contract" refers to the legally binding agreement between you and Breggz. 
      • "Website" refers to www.breggz.com and all associated subdomains. 

 

3. USE OF THE WEBSITE 

3.1. You may use this Website for lawful purposes only. You must not use this Website in any way that breaches any applicable local, national, or international law or regulation. 

3.2. You are prohibited from: 

    • Reproducing, duplicating, copying, or reselling any part of this Website in contravention of these Terms. 
    • Using the Website in any way that could damage, disable, or impair the Website or interfere with any other party's use. 
    • Using any automated system, including "robots," "spiders," or "scrapers," to access the Website without our prior written consent. 
    • Introducing viruses, trojans, worms, or any other technologically harmful material. 

3.3. All content on this Website, including text, graphics, logos, images, audio clips, and software, is the property of Breggz or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. 

3.4. The Breggz name, logo, and all related product and service names, design marks, and slogans are trademarks of Breggz Innovations B.V. You are not permitted to use them without our prior written consent. 

3.5 You are solely responsible for maintaining the confidentiality and security of your account credentials (such as your username, password or other access information associated with your account on the Website). Breggz is not liable for any loss, damage, unauthorized access, transactions or other consequences arising from: 

    • Your failure to adequately safeguard or protect your account credentials; 
    • The disclosure of your account credentials to any third party, whether intentional or accidental; or 
    • Your failure to promptly notifiy Breggz of any suspected or actual unauthorized use of your account. 

3.6 You acknowledge and agree that any activity conducted through your account shall be deemed to have been authorized by you. Breggz shall not be responsible for verifying the actual identity of any person accessing the account using valid login credentials. 

 

4. PRODUCTS AND DESCRIPTIONS 

4.1. We make every effort to ensure that Product descriptions, images, specifications, and pricing on our Website are accurate. However, we do not warrant that such descriptions are error-free, complete, or current. 

4.2. Product images are for illustrative purposes only. The actual Product may vary slightly from the images shown on the Website due to photographic limitations, display settings, and / or changes to the final product. 

4.3. All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice. 

4.4. All Products sold through the Website are standardised items designed for universal fit and comfort. 

 

5. ORDERING AND CONTRACT FORMATION 

5.1. To place an Order, you must be at least 18 years of age or have the consent of a parent or legal guardian. 

5.2. By placing an Order, you are making an offer to purchase the Products in your Order. All Orders are subject to acceptance by Breggz. 

5.3. An Order is accepted, and a binding Contract is formed, only when we send you an Order Confirmation email or – in the absence of an Order Confirmation – Breggz commences the performance of the agreement. We reserve the right to decline any Order (before or after acceptance) for any reason, including but not limited to: 

    • Product unavailability; 
    • Pricing or description errors on the Website; 
    • Suspected fraudulent activity; 
    • Inability to verify your payment or shipping information. 

5.4. You are responsible for ensuring that the details you provide when placing an Order are accurate and complete. Breggz is not liable for any loss or damage due to the provision of inaccurate, incomplete, outdates or misleading information by you. 

5.5. If we are unable to fulfil your Order, we will notify you as soon as practicable and issue a full refund of any amount already paid. 

5.6 No Orders will be fulfilled, until Breggz has received a full payment for the Order. 

 

6. PRICING AND PAYMENT 

6.1. All prices displayed on the Website are in the currency stated and where possible, include applicable VAT or sales tax where required by law.  

6.2. Prices for Products may change at any time, but changes will not affect Orders for which we have already sent an Order Confirmation. 

6.3. For deliveries within the EU: Prices include Dutch VAT (21%) or the applicable local VAT rate where we are registered for VAT in your country. If we are not VAT-registered in your country, Dutch VAT applies. 

6.4. For deliveries to the United Kingdom: Prices will be shown inclusive of UK VAT (20%) where applicable. Orders shipped to the UK from the Netherlands may be subject to import VAT and customs duties, which unless otherwise stated at the checkout, are the responsibility of the customer. 

6.5. For deliveries to the United States: Unless otherwise stated at the checkout, prices are shown exclusive of any applicable state or local sales tax, import duties, or customs fees. Unless otherwise stated at the checkout, you are responsible for any such charges levied upon import into the United States. 

6.6. For deliveries to other international destinations: Unless otherwise stated at the checkout, prices are shown exclusive of any import duties, customs charges, and local taxes. Unless otherwise stated at the checkout, import duties, customs charges, and local taxes are the responsibility of the customer and are payable to the relevant authorities in your country. 

6.7. Payment must be made at the time of placing your Order. We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, iDEAL, Klarna, Bancontact. 

6.8. All payments are processed securely through our third-party payment processor(s). Breggz does not store your full credit or debit card details. 

6.9. In the event of a pricing error, we will contact you before dispatching your Order and offer you the option to proceed at the correct price or cancel for a full refund. 

 

7. DELIVERY AND SHIPPING 

7.1. Delivery terms, estimated shipping times, costs, and available shipping destinations are set out in our Shipping Policy, which forms part of these Terms. 

7.2. Title to and risk in the Products passes to you upon delivery to the address specified in your Order (or upon collection by you or your designated carrier). 

7.3. We will use commercially reasonable efforts to deliver Products within the estimated timeframes, but delivery times are not guaranteed and are purely indicative. 

7.4. If delivery is delayed due to circumstances beyond our control, we will contact you as soon as practicable. If the delay exceeds 30 days, you may cancel the Order for a full refund. 

 

8. YOUR RIGHT OF WITHDRAWAL (EEA AND UK CUSTOMERS) 

8.1. If you are a consumer in the European Economic Area (EEA) or the United Kingdom, you have a statutory right to withdraw from a distance purchase within 14 calendar days from the day after you (or a person you nominate) receive the Products, without giving any reason. 

8.2. How to exercise your right: 

    • Contact us by email at support@breggz.com or by post at our registered address (see Section 20 below), clearly stating your wish to withdraw and including your Order number. 
    • You may also use the Model Withdrawal Form available on our Website or in the Annex on the last page of these Terms, though this is not obligatory. 
    • The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the Products (or in case of one order with multiple Products, after the day on which you, or a third party indicated by you, has received the last Product of the order). 

8.3 Returning the Products: 

    • You must send back the Products to us without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal. 
    • Products must be returned in their original condition, including all original packaging, accessories, documentation, and protective materials. 
    • You may open and inspect the Products in the same manner as you would in a physical shop (e.g. you may open the box, examine the item, test the item*). However, if the Products are used beyond what is necessary to determine their nature and characteristics, we may deduct a proportionate amount from the refund to reflect any diminished value. 
    • You are responsible for the direct cost of returning the Products, unless we have agreed to bear these costs. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit. 

8.4. If you withdraw from the Contract in accordance with the statutory rules: 

    • We will reimburse all payments received from you, including the cost of standard delivery (but not supplementary delivery costs if you chose a delivery method other than our standard option). 
    • We will make the reimbursement within 14 days from the day we receive the returned Products or, if earlier, the day you provide evidence that you have sent the Products back. 
    • We will use the same means of payment you used for the initial transaction, unless you expressly agree otherwise. 

8.5. You must return the Products to us without undue delay and in any event within 14 days from the day on which you communicate your withdrawal. You are responsible for the direct cost of returning the Products unless we agree otherwise. 

8.6. You may handle and inspect the Products to the extent necessary to establish their nature, characteristics, and functioning (similar to how you would in a physical shop). If the Products show a diminished value resulting from handling beyond what is necessary, we may deduct a proportionate amount from the reimbursement. 

8.7. Exceptions: The right of withdrawal does not apply to: 

    • Sealed goods that are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery (e.g. ear tips that have been used and cannot be sold for hygiene reasons*); 
    • Goods that have been inseparably mixed with other items after delivery. 

* Note regarding ear tips/hygiene components: If you have used the ear tips (or equivalent hygiene-sensitive components) and they cannot be resealed or resold, we may not be able to accept the return of those specific components. However, the main Product (the earphones themselves) may still be returned provided it remains in its original condition. We will assess each return on a case-by-case basis. 

For further details, please read our Returns Policy, which forms part of these Terms. 

 

9. RETURNS AND REFUNDS (ALL CUSTOMERS) 

9.1. Our Returns Policy applies to all customers worldwide. Full details are set out in our separate Returns Policy, which forms part of these Terms. 

9.2. For customers in the USA and other non-EEA/UK jurisdictions, please refer to our Returns Policy for applicable terms, as statutory withdrawal rights under EU and UK law do not apply. We nevertheless offer a voluntary returns period as described in our Returns Policy. 

 

10. WARRANTY AND GUARANTEE 

10.1. EEA and UK Statutory Guarantee: For customers in the EEA and the UK, all Products come with a statutory guarantee of conformity for a minimum of two (2) years from the date of delivery. If a Product is defective, not as described, or does not conform to the Contract, you are entitled to a repair, replacement, price reduction, or refund in accordance with applicable consumer law. 

10.2.EEA Customers:  During the first year following delivery (or, in some EU Member States, up to two years), any lack of conformity that becomes apparent (and is proven by you) is presumed to have existed at the time of delivery unless proven otherwise by us. 

10.3 UK Customers: if during the first six months following delivery any lack of conformity that becomes apparent (and is proven by you) is presumed to have existed at the time of delivery unless proven otherwise by us. 

10.4. USA Customers: Products are covered by the applicable implied warranties under state law (e.g. the implied warranty of merchantability). We do not offer additional express warranties beyond what is described in these Terms unless otherwise stated on the Product page. 

10.5. Breggz Limited Warranty: In addition to statutory rights, Breggz provides a 30 day limited warranty against manufacturing defects from the date of original purchase. This warranty does not cover: 

    • Damage caused by misuse, accident, negligence, or unauthorised modification; 
    • Normal wear and tear, including degradation of ear tips and cables; 
    • Damage caused by exposure to moisture, extreme temperatures, or other environmental factors beyond intended use; 
    • Products purchased from unauthorised resellers. 

10.6. To make a warranty claim, please contact us at support@breggz.com with your proof of purchase and a description of the defect. 

 

11. LIMITATION OF LIABILITY 

11.1. Nothing in these Terms excludes or limits our liability for: 

    • Death or personal injury caused by our negligence; 
    • Fraud or fraudulent misrepresentation; 
    • Any matter for which it would be illegal for us to exclude or limit liability; 
    • Your statutory rights as a consumer under applicable law. 

11.2. Subject to Section 11.1, to the fullest extent permitted by applicable law: 

    • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages or damages due to delay, including but not limited to loss of profits, data, use, goodwill, or other intangible losses; 
    • Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the Website or Products shall not exceed the amount you paid for the Product(s) giving rise to the claim. 

11.3. We are not responsible for delays, failures, or disruptions caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, governmental actions, internet or telecommunications failures, or acts of war or terrorism ("Force Majeure"). 

 

12. YOUR OBLIGATIONS 

12.1. You agree that you will: 

    • Provide accurate, current, and complete information during registration and ordering; 
    • Maintain the confidentiality of your account credentials; 
    • Notify us immediately of any unauthorised use of your account; 
    • Use the Products only for their intended purpose and in accordance with any instructions provided. 

 

13. DATA PROTECTION AND PRIVACY 

13.1. We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy for full details on how we collect, use, store, and protect your personal data. 

 

14. THIRD-PARTY LINKS 

14.1. Our Website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of these third-party sites and accept no responsibility or liability for them. 

 

15. DISPUTE RESOLUTION 

15.1. EU Customers: If you are a consumer in the EU and have a complaint about a Product purchased from our online store, you may submit your complaint through the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Our email for ODR correspondence is support@breggz.com.  

15.2. UK Customers: If you are a consumer in the UK and wish to raise a dispute, you may contact us directly in the first instance. If we are unable to resolve the matter, you may use an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute. 

15.3. USA Customers: Any dispute, claim, or controversy arising out of or relating to these Terms or the Products shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). You agree that any arbitration shall take place on an individual basis; class actions and class arbitrations are not permitted. 

15.4. Nothing in this Section prevents you from bringing a claim in the courts if you are entitled to do so under applicable consumer protection law. 

 

16. GOVERNING LAW AND JURISDICTION 

16.1. These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-law principles. 

16.2. EU Consumers: If you are a consumer habitually resident in an EU Member State, you also benefit from any mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your rights under those mandatory provisions. 

16.3. UK Consumers: If you are a consumer habitually resident in the United Kingdom, you also benefit from the mandatory provisions of English law (or Scots law or Northern Ireland law, as applicable). Nothing in these Terms removes your right to bring proceedings in the courts of the part of the UK in which you live. 

16.4. USA Consumers: Subject to the arbitration provision in Section 15.3, any legal proceedings shall be brought in the state or federal courts located insofar as permitted under mandatory law e.g. New York, New York], and you consent to the personal jurisdiction of those courts. 

16.5. For all other international customers, disputes shall be subject to the exclusive jurisdiction of the court of Amsterdam, the Netherlands. 

 

17. CHANGES TO THESE TERMS 

17.1. We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website or placement of an Order after any changes constitutes acceptance of the revised Terms. 

17.2. For material changes, we will make reasonable efforts to notify you (e.g. by email or a prominent notice on the Website) before the changes take effect. 

 

18. SEVERABILITY 

18.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. 

 

19. ENTIRE AGREEMENT 

19.1. These Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy and the relevant order confirmation or other order documentation, constitute the entire agreement between you and Breggz with respect to your use of the Website and purchase of Products. 

 

20. CONTACT US 

20.1. If you have any questions about these Terms, please contact us: 

    • Email: support@breggz.com  
    • Post: Breggz Hearables B.V., Keizersgracht 165, 1016 DP Amsterdam, the Netherlands 

© 2026 Breggz Hearables B.V. All rights reserved. 

 

ANNEX: MODEL WITHDRAWAL FORM 

(Complete and return this form only if you wish to withdraw from the contract) 

By post to: 
Breggz Hearables B.V., Keizersgracht 165, 1016 DP Amsterdam, the Netherlands 
Or only by e-mail to: support@breggz.com  

I hereby give notice that I withdraw from my contract of sale of the following goods: 

  • Order number: ____________________ 
  • Product(s): ____________________ 
  • Ordered on: ____________________ 
  • Received on: ____________________ 
  • Name of consumer: ____________________ 
  • Address of consumer: ____________________ 
  • Signature of consumer (only if this form is submitted on paper): ____________________ 
  • Date: ____________________