Returns

You may request a return within 30 days of receiving your order. The product must be returned in its original condition, with all packaging, accessories, documentation and protective materials included.

Products bought from an authorised retailer or another website must be returned to the original place of purchase. Your statutory rights are not affected.

Return your order in three simple steps:

1. Email support@breggz.com with your order number and the item or items you would like to return.
2. We will send you a Return Merchandise Authorisation number and a free return label, together with packing and drop-off or collection instructions.
3. Pack everything securely in the original packaging, attach the label and follow the returns instructions provided.

Please do not send a product back before receiving your Return Merchandise Authorisation number.

Yes. Contact support@breggz.com and we will provide a free return label for an authorised return.

Use the label and instructions supplied by Customer Care so your return can be tracked and processed correctly.

You may open and inspect the product as you would in a shop. Please handle it carefully and return it with all original packaging, accessories, documentation and protective materials.

If a product has been used beyond what is reasonably necessary to inspect it, or is returned incomplete or damaged, we may reduce the refund to reflect the loss in value. Used ear tips and other unsealed hygiene-sensitive components may not be refundable, although the main product may still be eligible for return.

Please email support@breggz.com as soon as possible.

Include your order number, a short description of the issue and photographs or video where possible. We will assess the issue and arrange the appropriate repair, replacement or refund at no cost to you.

Refunds are made to the original payment method.

For a UK or EEA statutory withdrawal, reimbursement will be made within 14 calendar days of receiving the returned product or evidence that it has been sent back, whichever is earlier. Returns made under our extended 30-day policy are processed within 14 business days after receipt and inspection. Your bank or payment provider may then take up to 10 additional business days to show the funds in your account.

We do not currently offer direct exchanges. Please return the original product and place a new order for the item you would prefer.

For complete terms, eligibility and your statutory rights, please read our Returns Policy.