Customer Care
Shipping and delivery
Free priority shipping is included with every order. We ship from the Netherlands and currently deliver to the Netherlands and the United Kingdom.
Orders are sent Delivered Duty Paid, so the price shown at checkout includes applicable duties and taxes. There should be no additional import charge when your order arrives.
Need help with a delivery?
Contact Customer Care at support@breggz.com.
Where do you currently ship?
We currently deliver online orders to:
- The Netherlands
- The United Kingdom
Delivery to all EU member countries, the United States and Canada is coming soon. The destinations available at checkout are always the most up to date.
How much does shipping cost?
Priority shipping is free and included in the price of your order.
How long will delivery take?
Delivery generally takes 2–3 business days after dispatch. This is an estimate rather than a guaranteed delivery date, and timing may vary during peak periods or because of circumstances outside our control.
As soon as your order leaves our fulfilment centre, we will send you a shipping confirmation.
Will I have to pay duties or taxes on delivery?
No. We ship Delivered Duty Paid (DDP), which means applicable duties and taxes are included in the price shown at checkout. The price you see online should be the total you pay for your order and delivery.
How can I track my order?
Sign in to the Breggz shop at breggz.com and open your orders to see the latest status. Once your order has been dispatched, tracking information will also be included in your shipping confirmation.
If you have not received tracking information, email support@breggz.com with your order number.
Can I change my delivery address?
Email support@breggz.com as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.
Once an order has been dispatched, the delivery address cannot be changed.
What happens if I miss my delivery?
Use your tracking link to see the available options. Depending on the shipment and location, the courier may attempt another delivery or direct the parcel to a local collection point.
Please collect or rearrange delivery promptly. If the parcel is returned to us as undeliverable, contact Customer Care for help with reshipment or a refund.
My delivery is delayed. What should I do?
First, check the latest status in the Breggz shop or through your tracking link. If your parcel has not arrived within seven business days after the estimated delivery window, email support@breggz.com with your order number.
We will investigate the delivery with the courier. If the parcel is confirmed lost, we will offer a replacement or a full refund at no additional cost.
What should I do if my package arrives damaged?
If possible, note the damage with the driver and photograph the packaging and product before and after opening. Contact support@breggz.com including your order number, a description of the damage and the photographs.
Where can I read the full shipping policy?
For complete delivery terms, please read our Shipping Policy.